Frequently Asked Questions

Find answers to common questions about our Hajj and Umrah taxi services

Booking with Merwa Transport is simple and fast – and we encourage using WhatsApp for instant confirmation.
  • WhatsApp: Click the green WhatsApp button anywhere on our site (or save our number +966 54 549 6149). Send your pickup location, drop-off, date, time, group size and cars required. We'll confirm within minutes.
Our 24/7 team is ready to assist you via WhatsApp. No app? Send an WhatsApp or call the same number.

Yes, absolutely! Merwa Transport operates 24 hours a day, 7 days a week, 365 days a year. We understand that flight arrivals and prayer times don't follow a 9-to-5 schedule. Whether you need a ride for Fajr prayer at 4 AM or a late-night airport pickup, our drivers are always ready to serve you.

Yes, we specialize in airport transfers! We provide pickup and drop-off services at all major Saudi Arabian airports including:
  • King Abdulaziz Airport (JED) - Jeddah
  • Prince Mohammed Airport (MED) - Madinah
  • King Khalid Airport (RUH) - Riyadh
  • Taif Regional Airport (TIF) - Taif
  • All Airports in Saudi Arabia
Our drivers track your flight and adjust pickup time automatically in case of delays. We also offer meet-and-greet service with a signboard at the arrival hall.

Absolutely. All our drivers are:
  • Licensed and professionally trained
  • Experienced with Saudi roads and traffic conditions
  • Knowledgeable about all holy sites and Ziyarat locations
  • Background-checked and vetted for your safety
  • Trained in customer service and respect for pilgrims
Many of our drivers have been serving Hajj and Umrah pilgrims for over 10 years.

Yes, we offer comprehensive Ziyarat tours in both Makkah and Madinah. Our tours include:
Makkah Ziyarat:
  • Jabal Al-Nour (Cave of Hira)
  • Jabal Thawr
  • Mina, Arafat, Muzdalifah
  • Masjid Ayesha (Miqat)
  • Hudaibiyyah
Madinah Ziyarat:
  • Quba Mosque
  • Masjid Qiblatain
  • Uhud Mountain
  • Masjid Al-Fath
  • Jannat Al-Baqi
Tours can be customized based on your preferences and time availability.

We provide services across Saudi Arabia with extensive coverage including:
Makkah
Madinah
Jeddah
Riyadh
Taif
Al Ras
Asfan
Masjid Ayesha
Haram
Badr
Uhud
Quba
Qiblatain
Mina
Arafat
Muzdalifah
Jabal Al-Nour
Jabal Thawr
Hudaibiyyah
All Saudi airports

If your destination isn't listed, contact us and we'll arrange transportation for you.

We keep it simple and transparent: payment is only in CASH (Saudi Riyals).

  • Pay the fare directly to your driver in Saudi Riyals upon arrival.
  • Prices are fixed at the time of booking – no hidden charges.
  • We do not accept cards, credit, or online transfers. Please have the exact amount ready if possible.
  • Special rates for groups and frequent travelers are quoted via WhatsApp and payable in cash.

Ensure you have sufficient cash for your journey, especially for longer intercity trips.

We maintain a modern fleet of vehicles to suit all group sizes and preferences:
  • Economy: Toyota Camry, Honda Accord, GMC (4-5 passengers)
  • Family/Minivan: Hyundai Staria (7 passengers)
  • Group Transport: Toyota Coaster (15+ passengers)
All vehicles are air-conditioned, sanitized, and well-maintained. Child seats available on request.

Safety is our top priority. We implement rigorous safety measures:
  • Regular vehicle maintenance and inspections
  • GPS tracking on all vehicles
  • Professional, licensed drivers with clean records
  • Comprehensive insurance coverage
  • 24/7 customer support for emergencies
Our vehicles are equipped with safety features including airbags, seatbelts for all passengers, and first aid kits.

While we accept last-minute bookings (even 1 hour before travel) via WhatsApp, we recommend booking at least 24 hours in advance during regular seasons, and 48-72 hours in advance during peak Hajj and Umrah seasons (Ramadan, Dhul Hijjah). This ensures vehicle availability and allows us to better serve you. However, our 24/7 service means you can always try for immediate bookings via WhatsApp.

Ready for Your Spiritual Journey?

Let us take care of your transportation needs so you can focus on your worship.

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